Shipping policy

CARDXCARDS SHIPPING POLICY

Last Updated: September 18, 2026

This Shipping Policy explains how CARDXCARDS processes and ships orders placed through our website.

1. ORDER PROCESSING

CARDXCARDS makes every reasonable effort to process orders promptly after payment has been successfully completed.

Processing times may vary depending on product availability, order volume, holidays, promotions, and other circumstances.

Orders are generally processed during our normal business days. Weekends and holidays may not be counted as processing days.

Please note that an order's processing time is separate from the carrier's shipping and delivery time.

Once an order has been shipped, the customer will receive tracking information when available.

2. SHIPPING METHODS

Available shipping methods and their associated costs will be displayed during checkout.

Shipping options may vary depending on the destination, package size, weight, product type, and other applicable factors.

Estimated delivery dates provided during checkout are estimates and are not guaranteed delivery dates unless specifically stated otherwise.

CARDXCARDS is not responsible for carrier delays that occur after an order has been shipped.

3. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at the time an order is placed.

Please carefully review your shipping information before completing your purchase.

CARDXCARDS is not responsible for delays, missdeliveries, returned packages, or additional shipping costs resulting from an incorrect, incomplete, or outdated shipping address provided by the customer.

If you realize that you entered an incorrect shipping address, please contact us as soon as possible at:

info@cardxcards.com

We will make reasonable efforts to assist with an address correction if the order has not yet shipped. However, we cannot guarantee that an address can be changed after an order has been submitted.

Once an order has shipped, the shipping address generally cannot be changed by CARDXCARDS.

4. PRE-ORDERS

Pre-order products are shipped according to the expected release date provided on the product listing.

Release dates are determined by the applicable manufacturer, distributor, publisher, or supplier and may change.

If a manufacturer or supplier changes a release date, experiences a delay, or changes product availability, the shipment of affected pre-orders may also be delayed.

CARDXCARDS is not responsible for manufacturer, distributor, supplier, or carrier delays outside of our reasonable control.

Pre-Order and In-Stock Items

If an order contains both pre-order items and currently available items, CARDXCARDS may hold the entire order until the pre-order item becomes available, unless otherwise stated during checkout or agreed upon with the customer.

If we offer separate shipments for an order containing pre-order and in-stock products, additional shipping charges may apply.

5. COMBINING ORDERS

CARDXCARDS may, at its discretion, combine multiple orders going to the same customer and shipping address.

Combining orders is not guaranteed.

If orders are combined, shipping charges are not automatically refundable unless CARDXCARDS determines that an adjustment is appropriate or otherwise required by applicable law.

6. TRACKING INFORMATION

When tracking is available, tracking information will be provided to the customer after the order has been shipped.

Tracking information may take some time to become active after the carrier receives or scans the package.

Once tracking information shows that a package has been delivered to the address provided by the customer, CARDXCARDS may consider the order delivered.

7. LOST, DELAYED, OR MISSING PACKAGES

If your package appears to be delayed or missing, please first review the tracking information provided by the carrier.

If the tracking information indicates that the package has not been delivered and appears to be lost, please contact us at info@cardxcards.com so that we can assist with investigating the shipment.

CARDXCARDS may contact the shipping carrier or initiate a carrier claim when appropriate.

We may require the customer to provide additional information before a claim can be investigated or resolved.

8. PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Check around your delivery location;

  2. Check with household members, neighbors, or building management when applicable;

  3. Contact the shipping carrier; and

  4. Contact CARDXCARDS if the package cannot be located.

CARDXCARDS may assist with an investigation, but we cannot guarantee replacement or refund of a package that the carrier's tracking system confirms as delivered.

9. DAMAGED PACKAGES

Please inspect your package and its contents promptly after delivery.

If your order arrives damaged, please contact us within 7 days of receiving the order at info@cardxcards.com.

Please provide:

  • Your order number;

  • Photographs of the shipping package;

  • Photographs of any visible damage;

  • Photographs of the product; and

  • A description of the damage.

Please keep the original packaging and shipping materials until the issue has been resolved, as they may be required for a carrier claim.

Damaged-product claims are subject to our Returns & Refunds Policy and Trading Card Product Condition & Authenticity Policy.

10. INCORRECT OR MISSING ITEMS

If you receive an item that is different from what you ordered, or if an item appears to be missing from your shipment, please contact us within 7 days of receiving your order.

Please provide your order number and photographs of the package and its contents when applicable.

We will review the issue and, when appropriate, work with you to correct the order.

11. PACKAGING

CARDXCARDS takes reasonable precautions when packaging trading card products for shipment.

Depending on the product, we may use protective materials such as sleeves, top loaders, team bags, bubble mailers, boxes, cardboard protection, or other appropriate packaging.

Packaging methods may vary depending on the type, quantity, value, and size of the products being shipped.

12. SHIPPING RESTRICTIONS

Certain products may have shipping restrictions based on destination, carrier requirements, applicable law, or product characteristics.

CARDXCARDS reserves the right to restrict or cancel shipment to certain locations when necessary or appropriate.

13. INTERNATIONAL SHIPPING

If international shipping is offered, customers are responsible for providing accurate shipping information and for any applicable customs duties, taxes, tariffs, brokerage fees, or other charges imposed by the destination country.

CARDXCARDS does not control customs processing times or fees imposed by foreign governments or carriers.

International delivery times are estimates and may be affected by customs processing, carrier delays, weather, or other circumstances outside our control.

14. WEATHER, CARRIER DELAYS, AND OTHER EVENTS

Shipping and delivery may be affected by circumstances outside CARDXCARDS's reasonable control, including:

  • Severe weather;

  • Natural disasters;

  • Carrier disruptions;

  • Transportation delays;

  • Government actions;

  • Customs delays;

  • Holidays;

  • Strikes;

  • System outages;

  • High shipping volumes; or

  • Other unforeseen circumstances.

Such delays do not automatically qualify as a cancellation, refund, or replacement.

15. CANCELLATION BEFORE SHIPPING

Customers may request cancellation of an order before the order has shipped, including eligible pre-orders.

Once an order has shipped, it cannot be canceled under our Purchase & Order Cancellation Policy.

Please see our Purchase & Order Cancellation Policy for complete cancellation terms.

16. SHIPPING AND RETURNS

Shipping-related issues involving defective, damaged, or incorrect merchandise are subject to our Returns & Refunds Policy.

All other returns and refunds are subject to our stated policies and applicable law.

17. CONTACT INFORMATION

If you have questions about shipping, tracking, delivery, damaged packages, or missing items, please contact:

CARDXCARDS
Email: info@cardxcards.com

We will make reasonable efforts to assist with shipping-related questions and concerns.